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Your agent times out after submitting a refund. The customer asks it to try again. What should happen?

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A timeout does not tell you whether money moved. Define the recovery states, retry contract and customer messages that prevent a helpful agent from issuing the same refund twice.

Updated Oct 2026 · Original practice questions with worked answers and teaching rubrics. Our editorial policy explains the sources, review process and limits.

A timeout does not tell you whether money moved. Define the recovery states, retry contract and customer messages that prevent a helpful agent from issuing the same refund twice.

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