Agent evals are where answers that worked for chatbots stop working. A correct final booking can hide a path that broke policy, spent money twice or took nine minutes.
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Finance says each out-of-policy booking costs about $240 in audit and rebooking, and the agent will handle 3,000 trips a month.
The airline API now returns fares that change between hold and purchase on 6% of bookings.
Agent evals are where answers that worked for chatbots stop working. A correct final booking can hide a path that broke policy, spent money twice or took nine minutes.
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