28Design an AI voice agent for our e-commerce support line in Hindi and English. It must not feel like a slow robot.▼hardNewSarvam AIElevenLabs◆ premiumTwenty thousand calls a day, two languages and a telephone network you do not control. Scope the intents, budget every millisecond and price the handoff before you promise containment.Practise this question →Read answer →
37Our phone agent can now change delivery addresses and issue refunds. How does it know the caller is the account holder?▼hardNewElevenLabsOpenAI◆ premiumVoices can be cloned and caller ID can be spoofed. Make verification a deterministic tool call that gates which actions the agent can reach, with stronger factors for money and addresses.Practise this question →Read answer →
28How would you evaluate a voice agent that takes restaurant bookings by phone in English and Hindi?▼mediumNewElevenLabsGoogleSwiggy◆ premiumA voice agent can fail at hearing, understanding, deciding or speaking. Evaluate each stage, then whole calls, segmented by language, accent and line quality.Practise this question →Read answer →