In a test, telling shoppers up front that they were chatting with an AI cut sales. Legal insists on disclosure. What do you ship?

Hiding the bot is off the table in many markets and was never a good bet. Disclose on the first turn, then win back the lost sales by testing how you disclose and what the assistant does next.

Updated Nov 2026 · Original practice questions with worked answers and teaching rubrics. Our editorial policy explains the sources, review process and limits.