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We launched AI summaries for long documents three months ago. Only 4% of eligible users have used them. What do you do?

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Low adoption has four usual causes: people don't see it, don't need it, try it and don't trust it, or find it in the wrong place. Each has a cheap test, and the interviewer wants you to run them before redesigning.

Updated Oct 2026 · Original practice questions with worked answers and teaching rubrics. Our editorial policy explains the sources, review process and limits.

Low adoption has four usual causes: people don't see it, don't need it, try it and don't trust it, or find it in the wrong place. Each has a cheap test, and the interviewer wants you to run them before redesigning.

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