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Should our Hindi and Tamil support assistant translate questions through English, or answer in the user's language?

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Translation through English helped low-resource Indian languages and hurt Hindi in one benchmark. Route by language, protect what must not be translated and measure on your own customers' messages.

Updated Nov 2026 · Original practice questions with worked answers and teaching rubrics. Our editorial policy explains the sources, review process and limits.

Translation through English helped low-resource Indian languages and hurt Hindi in one benchmark. Route by language, protect what must not be translated and measure on your own customers' messages.

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