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When should our banking agent hand a conversation to a human, and what should the human receive?

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Handoffs decide how customers remember an AI support experience. The interviewer wants explicit triggers, a view on the two kinds of error, and a handoff the human can act on without re-asking.

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Handoffs decide how customers remember an AI support experience. The interviewer wants explicit triggers, a view on the two kinds of error, and a handoff the human can act on without re-asking.

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