21Our assistant gave customers wrong refund information, it made the news, and usage fell 30%. How do you rebuild trust?▼expertNewKlarnaBooking.comRevolut◆ premiumA principal-level question about recovering from failure in public. Apologies are necessary and not sufficient; users come back when the product visibly changes and the company keeps its promises.Practise this question →Read answer →
40Your AI support agent promised a customer something policy doesn't allow, and they have a screenshot. What did you do?▼mediumNewIntercomKlarna◆ premiumThe company owns what its agent says. Show that you honoured the promise, found how many others were affected and moved policy from soft guidance into hard rules and sources.Practise this question →Read answer →