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Your AI support agent promised a customer something policy doesn't allow, and they have a screenshot. What did you do?

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The company owns what its agent says. Show that you honoured the promise, found how many others were affected and moved policy from soft guidance into hard rules and sources.

Updated Nov 2026 · Original practice questions with worked answers and teaching rubrics. Our editorial policy explains the sources, review process and limits.

The company owns what its agent says. Show that you honoured the promise, found how many others were affected and moved policy from soft guidance into hard rules and sources.

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