productivity

Agent output is cheap; human review is not. This question tests whether you measure the agent by what it costs the team to accept its work, not by how much work it produces.

Survey says everyone saves five hours a week. Finance does not believe it, and they are right not to. The answer is to measure a few workflows properly instead of the whole company vaguely.

Separate saved meeting time from lost participation, and test outcomes at the team level when the feature changes shared behavior.

The landmark study of AI in a call centre found the same pattern: big gains for new agents, small speed gains and small quality losses for the best. Report by skill tier and give experts a lighter mode.