34Tell me about an AI pricing or packaging change that upset users. How did you decide it, and how did you respond?▼hardNewCursorReplitMicrosoft◆ premiumAI costs vary by request, so pricing has to change, and people judge changes by fairness. Show the cost case, the communication and how you made it right when it landed badly.Practise this question →Read answer →
40Your AI support agent promised a customer something policy doesn't allow, and they have a screenshot. What did you do?▼mediumNewIntercomKlarna◆ premiumThe company owns what its agent says. Show that you honoured the promise, found how many others were affected and moved policy from soft guidance into hard rules and sources.Practise this question →Read answer →