trust and safety

A large-scale design question where every error is someone's real harm: harmful content left up, or legitimate speech taken down. Strong answers tier by severity and confidence, keep humans in the hard cases, and measure both kinds of error per language.

One abusive end user should not take down a legitimate business, and a business hiding abuse should not hide behind its users. Build a graduated ladder, end-user identifiers and an appeal path.

Zero retention and abuse monitoring pull in opposite directions. Offer eligibility rather than a switch, automated review without storage, customer-held storage, and be honest about which models and features are excluded.